Customer Benefits
Customer Benefits
- Never Put On Hold â When ordering during a busy period your customers never have to wait on hold.
- Simple reorder â HighSpeed Waiter, stores past orders allowing your customers to see them anytime during their online ordering session. They can click “give me the usual”.
- Order At Their Pace â Customers can choose to complete their orders within seconds or take their time and finish when they want. It is completely up to them and they are never rushed.
- Full Menu â Customers view your full menu and can order any combination of food while the prices are displayed and calculated as they go.
- Catering and Large Orders – Customers find it much easier to make large and complex orders online because they have the ability to be patient, weigh their options, and calculate different pricing options.
- Less Time Waiting In Line â If you offer online ordering for carry-out or call ahead service, customers are able to go to a special line and get their food in a fraction of the time.
Restaurant Benefits
- Increased Average Orders – “Customers, who order on the web, tend to order more, because they have a menu in front of them.” â Robert Mackay, Domino’s Pizza Marketing Director (Internetweek.com). Customers who order online are proven to order more per order because the do not feel rushed while purchasing, as they often do over the phone.
- Lower Labor Costs â Less time is spent on the phone, with customers who like to ask many questions.
- Faster Lunch Lines â Orders placed on online for pick up in an “express line” will make busy lunch business more efficient and allow for more sales.
- 100% ORDER ACCURACY – means more profit with quicker order times, improves guest experience and reduces guest complaints.
- Customer Database – Our marketing system allows our clients to capture and build essential email database to offer promotions and coupon offers directly to their core customers.
- Reporting – HighSpeed Waiter’s target market tools allow our clients to access important sales data, marketing and customer statistics.
- Reach Pharmaceutical Reps â Pharmaceutical Reps can mean BIG BUSINESS for your restaurant. They spend hundreds, if not thousands, of dollars every week on catering lunches to doctor’s offices. HighSpeed Waiter online platform provides them an easy and convenient way to plan their lunches, place orders ahead of time and spend less time waiting for pick up or delivery.
- Guaranteed Up sell â The HighSpeed Waiter online platform guarantees that the up sell promotions and add-on offers are consistently communicated to your customers. You rely less on employees.
- Reach Offices and Business Catering â HighSpeed Waiter Online Ordering provides the perfect solution for big orders. Orders can be collected by one person and entered into your website without the hassle of calling it in. They can take their time and get it right.
- 24/7 online ordering-increases revenue potential and provides customers with the option to place advance orders even when the location is closed.
- Menu Presentation – Pictures of entrees, chef menu descriptions and meal modifiers add value to customer experience not possible with phone orders.
- Development – HighSpeed Waiter’s software programmers continue to develop enhancements staying ahead of consumer and industry demands.
HIGHSPEED WAITER SUPERIOR BENEFITS
What makes the HighSpeed Waiter online system so different from other online ordering providers? It’s our attention to detail. The details that make your customers look forward to ordering online. The details that make their experience more enjoyable and motivate them to come back again and again.
To offer a superior online ordering experience you have to ask yourself:
- How easy is it for customers to find what they’re looking for?
- How fast do the pages load?
- How fluid is the ordering experience?
- Above allâ¦How much work does it take for customers to order from you online?
Don’t Let Your Online Customers Get Away!
The #1 killer of any online ordering website is abandonment. That means your customers came to your site, intended on ordering (maybe even started to place an order) then abruptly left. Why does this happen? Because the customer gets frustrated, confused or tired and decides, the site doesn’t meet their expectations.
Here are just a few features that make HighSpeed Waiter the most customer friendly and effective online ordering service available:
Freeze-Frame Design: This minimizes page loading time and provides more “Always Available” information on each page. Result: a faster and less frustrating ordering experience.
Always Available Menu Categories: This eliminates the need to click back and forth to find menu categories.
Always Available Recent Orders: Allows customers to always know what they ordered in the past to make their current order easier to complete.
Always Available Check Out: Allows customers to proceed to checkout at anytime during the order process.
Always Available Order Total and Summary: Your customers will know exactly what they’ve ordered and how much their total is throughout the ordering process.
No Reloads During Menu Item Customization: On most online ordering sites the page will refresh every time you make a customization to the menu. This requires the customer to sit there and wait for the refresh to complete, thus slowing down the ordering process. With HighSpeed Waiter the customer can view their customizations without the page reloading.
View Menu Item Customizations as You Build It: This is perfect for Pizza! Customers can add toppings or remove toppings and see the final product as they make the changes.
Customize Menu Items with Limited Clicks: The less work it takes for customers to customized menu items the more they will do it. This means bigger ticket averages and more sales!
Menu Pictures: People are known to “eat with their eyes”. We allow you to upload pictures for unlimited menu items and your customers can see them by just scrolling over a camera icon located next to menu item.
Features For Multi-Unit Restaurants
If you have more than one restaurant, HighSpeed Waiter allows your customers to first enter their address, then using advanced geocoding, choose whichever restaurant is closest to them.
If your restaurants deliver, customers will only be allowed to place a delivery order with whichever restaurant is closest to the address they enter.
Who is Ordering Online
- Busy parents, students, sports leagues & baby sitters
- Businesses, Pharmaceutical Reps, Schools & Campuses
- Churches, Clubs, Fundraisers, and more!
- The Internet is Replacing Newspaper and Telephone.
- More people discover goods or services on the web and make purchase decisions on the web and transact on the web.
- Broadband internet is as common as the telephone.
- More Businesses and Families are ordering out but eating in.
- Online ordering is here and changing the way people order Takeout.
Online Ordering in the Press
“These days many people would rather send an e-mail message than leave a voice mail message. ‘I think online will eventually surpass picking up the phone.’”
– New York Times
“On-line ordering is expected to increase substantially in the next few years”
– Sandwich & Snack News Magazine
The National Restaurant Association Reported:
âOnline ordering will be one of the hottest trends for the industry in 2008, especially fast-casual
and sit-down dining restaurants.â
“takeout and delivery will capture a greater proportion of total industry sales as restaurants fulfill consumers’ ever-increasing need for convenience.”
